Mobix Refund & Return Policy

At Mobix, we are committed to ensuring customer satisfaction and building long-term trust. Our refund and return policy is designed to make the process as simple, transparent, and hassle-free as possible. We understand that sometimes purchases may not meet expectations due to size, compatibility, or personal preference. This policy outlines the conditions, procedures, and timelines for returning products and requesting refunds, ensuring that your experience with Mobix is safe and reliable from start to finish.

1. Eligibility for Returns

You may request a return for products purchased from Mobix within 15 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. This helps us ensure that returned products can be safely restocked or resold. Certain items such as opened earbuds, customized accessories, or products that have been damaged due to misuse may not be eligible for a return. We strongly encourage customers to carefully check the product description and compatibility details before making a purchase to avoid inconvenience.

2. How to Initiate a Return

To initiate a return, please contact Mobix customer support via email or phone with your order number and reason for return. Our support team will verify your request and provide a Return Merchandise Authorization (RMA) number if the product is eligible. Do not send items back without prior approval, as unauthorized returns may not be processed. Once approved, we will provide detailed instructions on packaging, labeling, and shipping to ensure the item reaches us safely and efficiently.

3. Refund Process

Once we receive and inspect the returned item, Mobix will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 7–10 business days. Refunds may take additional time to reflect depending on the banking system or payment provider. Please note that shipping costs are non-refundable unless the return is due to our error, such as receiving a defective item or an incorrect product. We are committed to ensuring that refunds are handled promptly and fairly to maintain customer satisfaction.

4. Exchanges

Mobix offers exchanges for defective or damaged products. If you receive a defective item, contact our support team immediately to arrange an exchange. We will provide a replacement as quickly as possible at no additional cost. Exchanges are processed based on availability, and if the requested replacement item is unavailable, you will be issued a full refund. This policy ensures that you receive fully functional products while minimizing inconvenience.

5. Non-Returnable Items

Certain items are non-returnable for hygiene, safety, or personalization reasons. These include opened earbuds, opened screen protectors, customized phone cases, and other items clearly marked as non-returnable on the product page. Please carefully review product descriptions and terms before purchasing these items. Mobix is not liable for any loss or inconvenience caused by the purchase of non-returnable items, so understanding this section is crucial for a smooth shopping experience.

6. Shipping Returns

Customers are responsible for the cost of return shipping unless the item was defective or sent in error. We recommend using a trackable shipping service to ensure the package reaches us safely. Mobix is not responsible for returns lost or delayed in transit. Properly packaging items for return is essential to prevent damage during shipping. Detailed instructions for returns will be provided upon approval to ensure your product reaches us in good condition.

7. Your Responsibilities

Customers are responsible for inspecting items upon delivery and reporting any issues promptly. Ensure that products are handled with care, especially fragile accessories. Keep all original packaging, invoices, and accessories to facilitate returns or exchanges. Mobix values transparency and expects customers to follow proper procedures to maintain a smooth refund and return process. Misuse or negligence may affect eligibility for refunds or exchanges.

8. Contact Information

For any questions, concerns, or assistance with returns, exchanges, or refunds, please contact Mobix customer support at [email protected]. Our team is dedicated to providing clear guidance and resolving issues promptly. We are committed to delivering a reliable, stress-free shopping experience and will ensure that all inquiries are handled professionally and efficiently.

9. Policy Updates

Mobix may update this Refund & Return Policy periodically to reflect changes in business operations, technology, or legal requirements. Significant updates will be posted on this page with the revision date. We encourage customers to review this policy regularly to stay informed about their rights and responsibilities. Our goal is to maintain a transparent and fair process for all Mobix customers.